1. Bug Reports
  2. Bugs
+3
Started

Massive Lag when using ScreenConnect from a Mac to a Windows PC

shagedorn 8 months ago • updated by Eric Davis 8 months ago • 2

I've tested on 3 Macs (Macmini7,1, MacBook Pro 13 Early 2011, and Macbook Air 2014) all running OS X (10.95 - 10.15) .  We are experiencing massive lag when connecting into Windows PCs.  For example, when just moving windows around the screen sometimes it won't move for 10 seconds or more.

ConnectWise Control Version:
20.1
Server Affected:
Host Client Affected:
Guest Client Affected:
Kyle Hansen 8 months ago

I confirm this behavior, on an older Mac running OS X 10.11, but the behavior is the same. This appeared to start after the most recent application update, before that it was fine, according to the user. User reports this version: 20.1.27036.7360

Started
Eric Davis 8 months ago

This should be fixed in 20.3.

Customer support service by UserEcho