Blank Guest Monitor (Guest with multi-monitor setup) - Blanks Host monitor as well

ManuelGonzalez.IT 9 months ago updated by FD Admin 5 months ago 4

Like the title says. Blanking the guest monitor, blanks my monitor as well.

In this case for example its the guest is running W10 with a GeForce GT 740 and 3 monitors.

Anyone else having issues with multi-monitor setups?

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

I've noticed this issue to be specifically happening for me when a monitor goes blank/sleeps but computer is still on. I can no longer control the screen. I'm not sure if it was a Windows update that has caused this or an update in CW Control or both.

This bug has been going on for 8+ months -- is it going to be resolved?? What are we supposed to keep telling our clients or end users?


I have the same issue with servers and workstations. On some of the devices I will get screen flicker, most times I will get a blank screen as well with the splash. Uninstall, reinstall doesn't work.