|Dear Support, My user facing issue when supporting user running Ubuntu 18. The guest will show connected and then stop responding, freeze or blank screen. I tried few methods like update JDK 11 and uncomment wayland, but also no help. Can you please guide me how to resolve this issue? |
Most of the time guest did not see anything after the jnpl launched successfully and in the meantime host will see a message "Waiting for consent".
Occasionally the consent Windows will appear on guest but it just freezes and not "click-able".
ConnetWise support team registered this issue and investigating the root cause.