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Some users are not ever receiving their otp email

Neville Cook 2 years ago • updated by rkusz 5 months ago • 1

We are running ConnectWise Control v19.5.26030.7282 on the cloud platform.

We have had several instances of people not receiving their OTP email (even after waiting for several hours).

This has been a significant cause of frustration.

What make it worse is the absence of any option to re-send the OTP email.

I'm not sure what other information you need to help to diagnose what is going wrong.

ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    

      

        

      

    
      

        
      
          
    
    
    
    

    
  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		rkusz 5 months ago
    

	
I am having the same problem.  It works for a while then stops.  I have to have another admin, who I, the original administrator, have given admin rights to, to delete and add me back as an admin user.  Only then do I start to receive authentication emails again...until it stops again.

	











	


		


		

		

		
		
		

		

	












          
          


          


          
          

            

              
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