Under review

Some users are not ever receiving their otp email

Neville Cook 2 years ago updated by rkusz 5 months ago 1

We are running ConnectWise Control v19.5.26030.7282 on the cloud platform.

We have had several instances of people not receiving their OTP email (even after waiting for several hours).

This has been a significant cause of frustration.

What make it worse is the absence of any option to re-send the OTP email.

I'm not sure what other information you need to help to diagnose what is going wrong.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

I am having the same problem.  It works for a while then stops.  I have to have another admin, who I, the original administrator, have given admin rights to, to delete and add me back as an admin user.  Only then do I start to receive authentication emails again...until it stops again.