Under review

Some users are not ever receiving their otp email

11 months ago • 0

We are running ConnectWise Control v19.5.26030.7282 on the cloud platform.

We have had several instances of people not receiving their OTP email (even after waiting for several hours).

This has been a significant cause of frustration.

What make it worse is the absence of any option to re-send the OTP email.

I'm not sure what other information you need to help to diagnose what is going wrong.

ConnectWise Control Version:

19.5

Server Affected:

Host Client Affected:

Guest Client Affected:

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