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Under review
Some users are not ever receiving their otp email
We are running ConnectWise Control v19.5.26030.7282 on the cloud platform.
We have had several instances of people not receiving their OTP email (even after waiting for several hours).
This has been a significant cause of frustration.
What make it worse is the absence of any option to re-send the OTP email.
I'm not sure what other information you need to help to diagnose what is going wrong.
ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:
Customer support service by UserEcho
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