Updated from 19.0.23665.7058 to 19.3.25270.7185. We have our clients sorted out in session groups for each location. When a client messages us using the chat feature, we used to get a blue dot next to the session group but now this does not show up. The message indicator is still present next to the computer object but we have no way of knowing a message is waiting unless we go through the list to see this.
I did create a new session group with the following session filter:
UnacknowledgedEventCount > 0
Strangely this group does show the new message indicator. I tried creating a new session group and any other new groups seem to not show this indicator.
Customer support service by UserEcho