Under review

Send keyboard keystrokes misstype like wrong keyboard mapping - 19.3.25169.7170

GregK 2 years ago updated 2 years ago 1

We updated our version to 19.3.25169.7170

After that we have the following problem.

Keyboards are messing up. For example

HUNgarian host (windows) presses ";" on the supported user endpoint gives "é" (that’s the Hungarian physical keyboard press) and other characters are also swapped.

HUNgarian host wants to copy paste e-mail address with "send keyboard strikes"

"somebody@company.com" , at the user endpoint (MacOS manifests "somebodyacompany.com" (so it replaces "@" to "a")

or it starts some mac keyboard shortcut (screenshot of region)

On Every version before, it worked flawless, no matter which local keyboard layout was at the guest side

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:


Can you please update us regarding the issue?

On Mac even if the guest has the same layout as the host if you want to type




ar almost any special character with Altgr or even with Shift

or you want to “send keyboard keytrokes”

it writes something else (“a” instead of “@” for example) os drops the connection for a few seconds (crosshair appears sometimes on guest monitor) or both.

This makes sometimes impossible to type usernames/passwords remotely without share them with the on-site people, wich makes security noncompliant.

Please let us know how this can be fixed to work as before updates.

We already updated to 19.4.25542.7214 , but issue is the same