
0
Under review
Logged into someone else's session
I created a support session around 1:57pm EST in advance of a meeting at 3pm. Around that time I joined the session and saw what I think was another customer's support session.
The remote screen was in a foreign language and the PC name did not belong to my customer.
Snapshot image ScreenConnect_19.2.24707.7131_Release
Here is the remote session
https://visiondatabase.screenconnect.com/?Session=3bea8d81-560a-4ba9-a517-45702b00dc01
ConnectWise Control Version:
20.5
Server Affected:
Host Client Affected:
Guest Client Affected:
Customer support service by UserEcho
Replies 0