Logged into someone else's session

I created a support session around 1:57pm EST in advance of a meeting at 3pm. Around that time I joined the session and saw what I think was another customer's support session.

The remote screen was in a foreign language and the PC name did not belong to my customer.

Snapshot image ScreenConnect_19.2.24707.7131_Release

Here is the remote session 

https://visiondatabase.screenconnect.com/?Session=3bea8d81-560a-4ba9-a517-45702b00dc01