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Remote workforce client login fails with Exception

Chris Repetti 2 years ago • updated by Rishikesh Gajul (Product Manager) 2 months ago • 3

After following the KB to setup Control with the Remote Workforce extension when logging in with a user account I get "An Exception Occurred on the Server" 

ConnectWise Control Version:
20.5
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

Answer
Not a bug
Rishikesh Gajul (Product Manager) 2 months ago

Hi Paul,

I have tried to reproduce this issue and could login without any issues. Please upgrade to latest version and then try. If issue persists please contact Support team for further help.

https://www.connectwise.com/services/support

Have a good day !! 

Chris Repetti 2 years ago

Paul Hill 2 months ago

Did you get this resolved ? We are having the same issue ..

Thanks

Answer
Not a bug
Rishikesh Gajul (Product Manager) 2 months ago

Hi Paul,

I have tried to reproduce this issue and could login without any issues. Please upgrade to latest version and then try. If issue persists please contact Support team for further help.

https://www.connectwise.com/services/support

Have a good day !! 

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