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Not a bug

Remote workforce client login fails with Exception

Chris Repetti 2 years ago • updated by Rishikesh Gajul (Product Manager) 8 months ago • 3

After following the KB to setup Control with the Remote Workforce extension when logging in with a user account I get "An Exception Occurred on the Server" 

ConnectWise Control Version:
20.5
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    


      

        

      

    
      

        
      
          
    
    
    
    

    

  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    

    

    
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 Answer

	
	

	
		

	        Not a bug
		

	
	
	

		Rishikesh Gajul (Product Manager) 8 months ago
    

	
Hi Paul,
I have tried to reproduce this issue and could login without any issues. Please upgrade to latest version and then try. If issue persists please contact Support team for further help.
https://www.connectwise.com/services/support
Have a good day !! 



	











	


            
		
    	

    

    

    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Chris Repetti 2 years ago
    

	

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Paul Hill 8 months ago
    

	
Did you get this resolved ? We are having the same issue ..
Thanks

	











	





  	
	



	
	
	

	

    

	

	



	
	
	
 Answer

	
	

	
		

	        Not a bug
		

	
	
	

		Rishikesh Gajul (Product Manager) 8 months ago
    

	
Hi Paul,
I have tried to reproduce this issue and could login without any issues. Please upgrade to latest version and then try. If issue persists please contact Support team for further help.
https://www.connectwise.com/services/support
Have a good day !! 



	











	


		


		

		
    	
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