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Not a bug

Internet Explorer in Version - 6.9.21870.6964

PeterC 2 years ago • updated 2 years ago • 6

I am unable to use screen connect as a host in internet explorer. I am using version 6.9.21870.6964.

This is happening on all clients. 

Can you help? It just looks like this. 

ConnectWise Control Version:
20.3
Server Affected:
Host Client Affected:
Guest Client Affected:
+1
Not a bug
Eric Davis 2 years ago

Did you upgrade from a version earlier than 6.8? Since then, IE is no longer supported on anything but the Guest page:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Technical_support_bulletins/IE_deprecation_for_6.8_Host_page

PeterC 2 years ago

Ok that makes sense. We are also having issues with the site loading at all on Edge? Can you help?

Eric Davis 2 years ago

Is your version of Edge up-to-date? Earlier versions didn't properly support Grid CSS.

PeterC 2 years ago

Yes, I am running 44.17763.1.0

Eric Davis 2 years ago

I'm on 42, but I don't have any issues using my instance. When you say "not loading at all", do you mean that literally? (That is, there isn't a message?)

+1
PeterC 2 years ago

I’ve managed to get it working by adding the site into our trusted site list in Internet Options 

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