Known issue

Please follow up on bug reports

Zanthexter 2 years ago updated 1 year ago 2


Has been flagged "waiting for information" for months. I have replied several times. This is at times a crippling issue that makes it impossible for me to do my work. 

So, bug report, staff has processing errors and attention corruption. Bug reports are not being followed up on.

I've spent thousands of dollars on Control. I expect at least some attempt to make the product work reliably on...just about any brand new Intel based laptop.

Install a fake USB video adapter driver. That will force video to stay on and resolve all these issues with blank screens and graphics artifacts when the lid is closed. Or whatever. The problem is COMMON. Buy a cheap laptop and you can easily replicate it and then maybe consider fixing it.
ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
Known issue

I just replied to the linked topic, but I'll repeat it here:

I neglected to update the status. We have been working on what may be a solution, but it is still in development and needs more testing before we can say for sure that it will resolve the issue you have described.

I guess I had a good idea with the fake USB video adapter and monitor. Splashtop did it. It works. 


Other than defaulting to 720p and maxing at 1600x1200 display resolution with this "adapter" SplashTop virtual adapter works fine.

As this has been a huge pain port for years now. (I've had to install dozens of Ghost HDMI dongles) I'll be subscribing to Splashtop to finally have a workable fix for it.

When my ConnectWise server license support is up for renewal, either there will be a "can't live without it" feature justifying doing so, or there won't.

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