Host session freezes for 60 to 180 seconds on guest Windows menu log off

J Stevadson Massey 3 years ago updated by Eric Davis 2 years ago 7

Posting this at the request of Michael with ConnectWise Control support:

When using Start Menu or Ctrl-Alt-Del menu to log off of guest machine while host is attached, host session freezes for 60 to 180 seconds.

Guest machine display sometimes shows message "1 program still needs to close: (Waiting for) ShuttingDown". At other times the local display returns immediately to login screen during this period, at which point the local guest user can log back onto the guest machine, while the host session remains frozen for a while. It does not matter whether the host or local guest user initiates the log off.

Issuing the DOS command "logoff console /v" from a DOS window on the guest or from the Commands window in ScreenConnect Access causes the logoff to occur and control to be available from the host session immediately (within the usual log off time).

This has been observed on Windows 7 and Windows 10 guests, under ConnectWise Control releases 6.9 up to 6.9.21415.6941.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

Thanks for the detailed report. It has been registered and entered into the queue.

FYI, we happened to boot a spare laptop today that still had 6.6.18120.6697 installed. Accessing this laptop through Connectwise Control did not exhibit the logout problem.

We are experiencing this as well, on server OS Windows 2008 to 2016.

Three months, numerous new versions with all kinds of fancy fluff, yet this and other critical functionality bugs have not been fixed. How can I roll back to 6.6.18120.6697? It still had other bugs, but at least they did not irritate my clients the way this one does.

Also experiencing this problem.  Any ETA on a fix?


Yes, it'll be included in 19.1, which we're targeting for mid-May.


Fixed in the latest 19.0 release.

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