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Not a bug

"Object reference not set to an instance of an object." error when trying to load extensions page

Eric Gillis 3 years ago • updated by Eric Davis 3 years ago • 3

I receive this error when attempting to load the Extensions page under Administration.  I just migrated my on-premise installation from Linux to win2016 with no other issues other than this one.

I have tried using chrome and edge but received the same results.  I also tried private mode in chrome in case there was a cache issue.

ConnectWise Control Version:
20.3
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    


      

        

      

    
      

        
      
          
    
    
    
    

    

  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Waiting for information
		

	
	
	

		Eric Davis 3 years ago
    

	
Have you contacted support? I haven't received any other reports of this issue, so it might be best to look at it in a session.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Eric Gillis 3 years ago
    

	
Great suggestion!  Remote tech was able to resolve. Thank you.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Not a bug
		

	
	
	

		Eric Davis 3 years ago
    

	
Glad it got sorted out! I'm assuming it was environmental, so I'll change the status here accordingly.

	











	


		


		

		
    	
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