Waiting for information

Android Client Error - Blackberry Motion

Georg Leitner 3 years ago updated by Eric Davis 3 years ago 3

we have blackberry motion devices now and with them we cannot open an access session (we only have access sessions). If i try to enter a session i get following error:

Waiting to retry...

An error occured connecting to your session. This will wait a few seconds before trying again. Error: Unexpected count of bytes written from cryptography operation.

with the old devices - Moto G4 and Nexus 5X we did not have problems. Also there is no firewall or whatever involved, as i'm directly in the network with the device. 

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
Waiting for information

Were you using the same version of the app on the old devices that you are on the new ones? Could you post the version(s) that you're using?

Nexus 5X & Blackberry Motion both run Android 8.1

Nexus 5X - 18.3.19637.6809 --> working

Blackberry Motion - 18.4.20577.6870 --> not working

updated Nexus 5X to 18.4.20577.6870 --> working

uninstalled connectwise control on both devices and installed the Screenconnect.apk from server BIN directory:


Nexus 5X --> gets a connetion but no screen

Blackberry Motion --> getting only a black screen, no errors and also no mouse or toolbars.

Waiting for information

Thanks for the detail. The issue has been registered and entered into the development queue, however I don't have an ETA at this time.

(Edit) I'm going to leave the status as "Waiting for information" for visibility, in case the issue appears on other devices.