Known issue

6.9.20991.6893 black screen on server 2012 r2 with matrox video card

aodinfo 3 years ago updated by Eric Davis 3 years ago 3
I have Black screen when log on my client guest version 6.9.20991.6893 is the server 2012 r2 with matrox video card 
I view only mouse white partial no screen complety black ????
ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
Known issue
I understand that Matrox video cards have known issues. Please see this KB article for a possible resolution: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Slow_session_performance
probleme solve i de-install driver matrox and install basic driver windows 2012 r2 and i work again
no work with matrox driver 2013 ... is ok is server i keep the basic driver excuse me for language is french

I'm not aware of any issues with the basic driver, so it should be fine to use that going forward.
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