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Client mouse erratic

FAB-ITRescue 2 years ago updated by Jason Vick 1 month ago 2

Whilst in a Remote Accessl Session, the Client complains of erratic mouse control when demonstrating other issues to the Host.  Mouse movement is difficult and clicks not always registered.  This happens while Host is static with mouse & also happens when Host's mouse is off the session window.  Normal client mouse performance is restored if Host disconnects from Remote Access Session.

Latest SC 6.7.19388.6796 for Server & Client

Client OS Win 7

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
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Does this just happen for one particular guest, or on multiple machines? I haven't been able to produce any unusual mouse behavior using a Win 7 guest.

We've been seeing spastic / erratic cursor behaviour largely when mirroring a remote session, switching from the Console to within a RDP session on a machine. Not sure if it just happens on Win10, but is super common.