Under review

Stuck Command Keys

Kevin Yancey 3 years ago updated by Scott Linak 3 years ago 3

I'm running the ConnectWise host on Mac OS 10.13.4 connecting to computers running Windows.  Sometimes when I move focus to another Mac application and then switch it back to the ConnectWise window hosting the remote session, all keystrokes are treated as if the windows command button is pressed.  This is similar to reported here

https://control.product.connectwise.com/communities/6/topics/953-stuck-windows-or-command-key-in-session-after-having-lockedunlocked-the-host-machine, but, in my case, the issues does not involve the lock screen at all.

Version: 6.6.18120.6697

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
Waiting for information

Can you describe in more detail the circumstances under which this happens? I haven't been able to replicate it so far.

I'm afraid there isn't much more information I can provide.  It seems to happen randomly.  It happens from both of my Mac computers.  It might have to do with me pressing CTRL or CMD while another application has focus while ScreenConnect software is running in the background.  But, I'm not positive.