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can't download installer, windows app hangs after trying

Clay Jorgensen 3 years ago updated by Brittney Hamrick 11 months ago 2

When I try to build and download installer for access in the windows app, it does nothing and then the app hangs. Send link and Copy URL seem to work ok, but download does not. Clicking the X or Done does nothing. Have to hit escape, but the app is still unresponsive and has to be closed.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
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Just to be clear, from where are you attempting to download the Access client installer?  Is it directly from the Host page via a web browser (Chrome, IE, etc) or is it through the UWP app?

A client was attempting to download the support client installer via Chrome.