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Remote cursor

alant 3 years ago updated 3 years ago 2

When I take over a remote machine the user on the end cannot see the cursor moving around the screen

ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:
Waiting for information

What operating system is the Guest running? 


Is this happening with an Access, Support, or Meeting session?


What version of ConnectWise Control are you using?

The guest was running Windows 10 Pro, Version 1709 OS build 16299.431

It happens in the Support session

I am running Connect wise control version: 6.6.18120.6697