+1
Fixed

Remote System Diagnostics Not populating tabs on certain OS's

Richard H. 3 years ago updated by Paulo Parent 3 years ago 5

Remote System Diagnostics Version: 1.4

Ubuntu 16.04.4 LTS (GNU/Linux 4.4.0-119-generic x86_64)

Connectwise Version 6.6.17081.6648

When you click on refresh for any of the tabs (Events, Services, Processes, Software) you see in commands it issues the data seen below on ALL OS's and you shortly after see the commands come back from the workstation in the "command" window but the corresponding tabs only populate on Windows 2012R2 Servers and OSX Workstations. 


Windows 7 and Windows Server 2008R2 do not populate the tabs with information, just blank!


I have tried removing ALL extensions and found the issue the same. 




COMMAND ISSUED:

#!ps
#maxlength=100000
#timeout=90000
echo "DIAGNOSTIC-RESPONSE/1"
echo "DiagnosticType: EventLog"
echo "ContentType: xml"
echo ""
$Host.UI.RawUI.BufferSize = New-Object Management.Automation.Host.Size (500, 25)
Get-EventLog Application -newest 10 | Select TimeWritten, EntryType, Source, Message | Sort TimeWritten -Descending | ConvertTo-Xml -As Stream



ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

+1
Answer
Fixed

To update, version 1.5.2 of the Additional General Information extension has been released and contains a workaround for this issue.

Same problem for me. Remote System Diagnostics not populating on all my client with Windows 7 x86 and 64 bits with SC v6. Same problem with Additional General Information extension. This two extensions was fully functionnal with SC v5.

New Remote System Diagnostics v1.4.1 is functionnal with windows 7. But Additional General Information v1.5 issue is already there.

+1
Known issue

Thanks for reporting this issue, we are aware of the problem and working on a fix.  Currently an update for the Remote System Diagnostics extension is available with a fix and as soon as the revision for Additional General Information passes QA it will be released.

+1
Answer
Fixed

To update, version 1.5.2 of the Additional General Information extension has been released and contains a workaround for this issue.

Issue fixed. Thank you very much!

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