First off, I would just like to say what a wonderful platform ScreenConnect is. The web interface works wonderfully for what we do in our organization. However, the new Windows 10 desktop application does not work at all, at least for me. The issue I'm experiencing is happening on every surface pro 3 in our organization that has windows 10. The app installs and fires up with no issues after entering the right information. However, when we attempt to connect to client devices, a window opens up that says "negotiating," then the app force-closes.
After looking in the event viewer, this is what I see:
Faulting application name: ScreenConnect.WindowsApp.exe, version: 0.0.0.0, time stamp: 0x59cbef25
Faulting module name: SharedLibrary.dll, version: 1.4.24201.0, time stamp: 0x574e6d5c
Exception code: 0x00025868
Fault offset: 0x0055b12c
Faulting process id: 0x1edc
Faulting application start time: 0x01d3c2fb634d9bbc
Faulting application path: C:\Program Files\WindowsApps\ScreenConnectSoftware.ScreenConnect_6.0.14974.0_x86__zt9sd47jeh90c\ScreenConnect.WindowsApp.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x86__8wekyb3d8bbwe\SharedLibrary.dll
Report Id: 41ded758-3103-491d-8980-ccf9806fa188
Faulting package full name: ScreenConnectSoftware.ScreenConnect_6.0.14974.0_x86__zt9sd47jeh90c
Faulting package-relative application ID: App
After reading around on Google for an hour, I haven't found ANY articles that talk about the faulting application name. There are several that talk aobut SharedLibrary.dll, but none of the fixes have worked. I'm reaching out here because there isn't enough information about this app right now, so Google searches are fruitless. Any help would be appreciated.
Customer support service by UserEcho