1. Bug Reports
  2. Bugs
+1
Under review

Report manager extension broken under Linux

Ziv 3 years ago • updated by Branislav Kosik 2 years ago • 5

Report Manager extension seems to be broken on current release 6.5.16479.6613 for Linux.


Browser console shows GET https://servername//Report.json 500 (Internal Server Error)


I did find a post (http://forum.screenconnect.com/yaf_postst9106_Extension--Report-Manager--version-5-5-required.aspx) where there was similar (or same?) problem that was supposedly fixed in 6.5 but at least in my case it's not working.

ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    

      

        

      

    
      

        
      
          
    
    
    
    

    
  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Branislav Kosik 2 years ago
    

	
Issue is not fixed in ConnectWise Control 19.3.25169.7170 with Report Manager 1.8.3. Server reports
System.ServiceModel.FaultException`1[ScreenConnect.SessionManagerFault]
Connection string must be set: SessionDatabase

Description: HTTP 500.Error processing request.

Details: Non-web exception. Exception origin (name of application or object): System.ServiceModel.
Exception stack trace:
  at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Request (System.ServiceModel.Description.OperationDescription od, System.Object[] parameters) [0x00000] in :0 
  at System.ServiceModel.MonoInternal.ClientRuntimeChannel.DoProcess (System.Reflection.MethodBase method, System.String operationName, System.Object[] parameters) [0x00000] in :0 
  at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Process (System.Reflection.MethodBase method, System.String operationName, System.Object[] parameters) [0x00000] in :0 

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Branislav Kosik 2 years ago
    

	
Report Manager is fixed/working again after upgrade ConnectWise Control to 19.4 (19.4.25699.7240).
Thank you for resolving this issue.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Branislav Kosik 2 years ago
    

	
I closed it soon, problem is still exists. It's seems like Report Manager is working a few minutes after restart and bug appears a hours of running. (I tested it again after >10 hours.)
Error is same as before.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Eric Davis 2 years ago
    

	
Which Linux distro are you running?
Also, does this happen with any report? I've tried a few on my Ubuntu server but it seems to work as expected so far. I'll try again tomorrow to see if I can observe this behavior.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Branislav Kosik 2 years ago
    

	
Hello Eric, it's Ubuntu 14.04. The bug it not permanent and it's seems as it's working for a little time window after CWC service is restarted. Later when I click to my account icon and Report Manager nothing happens. I found the error by browser debug console.
How can I enable any debug log in CWC to get more info?

	











	


		


		

		

		
		
		

		

	












          
          


          


          
          

            

              
Customer support service by UserEcho