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Report manager extension broken under Linux
Report Manager extension seems to be broken on current release 6.5.16479.6613 for Linux.
Browser console shows GET https://servername//Report.json 500 (Internal Server Error)
I did find a post (http://forum.screenconnect.com/yaf_postst9106_Extension--Report-Manager--version-5-5-required.aspx) where there was similar (or same?) problem that was supposedly fixed in 6.5 but at least in my case it's not working.
ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:
Customer support service by UserEcho
Issue is not fixed in ConnectWise Control 19.3.25169.7170 with Report Manager 1.8.3. Server reports
System.ServiceModel.FaultException`1[ScreenConnect.SessionManagerFault]
Connection string must be set: SessionDatabase
Description: HTTP 500.Error processing request.
Details: Non-web exception. Exception origin (name of application or object): System.ServiceModel.
Exception stack trace:
at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Request (System.ServiceModel.Description.OperationDescription od, System.Object[] parameters) [0x00000] in :0
at System.ServiceModel.MonoInternal.ClientRuntimeChannel.DoProcess (System.Reflection.MethodBase method, System.String operationName, System.Object[] parameters) [0x00000] in :0
at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Process (System.Reflection.MethodBase method, System.String operationName, System.Object[] parameters) [0x00000] in :0
Report Manager is fixed/working again after upgrade ConnectWise Control to 19.4 (19.4.25699.7240).
Thank you for resolving this issue.
I closed it soon, problem is still exists. It's seems like Report Manager is working a few minutes after restart and bug appears a hours of running. (I tested it again after >10 hours.)
Error is same as before.
Which Linux distro are you running?
Also, does this happen with any report? I've tried a few on my Ubuntu server but it seems to work as expected so far. I'll try again tomorrow to see if I can observe this behavior.
Hello Eric, it's Ubuntu 14.04. The bug it not permanent and it's seems as it's working for a little time window after CWC service is restarted. Later when I click to my account icon and Report Manager nothing happens. I found the error by browser debug console.
How can I enable any debug log in CWC to get more info?