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Under review

Clients clicking 'Download App' on Mac OS but no download starts

Tim W 3 years ago • updated by stephen.hogan-psl 3 years ago • 2

Hi there. 


Currently running v 6.5.16358.6610 .


Our clients using Mac OS are clicking the 'Download App' option but the download of ScreenConnectClient.exe does not start. We have tested using Chrome and Safari and the same issue occurs. 

ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    

      

        

      

    
      

        
      
          
    
    
    
    

    
  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Andrew C 3 years ago
    

	
Any update on this?
Thanks

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		stephen.hogan-psl 3 years ago
    

	
Out of curiosity, are you using Sophos as an AV client?

	











	


		


		

		

		
		
		

		

	












          
          


          


          
          

            

              
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