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Clients clicking 'Download App' on Mac OS but no download starts

Tim W 3 years ago updated by stephen.hogan-psl 3 years ago 2

Hi there. 


Currently running v 6.5.16358.6610 .


Our clients using Mac OS are clicking the 'Download App' option but the download of ScreenConnectClient.exe does not start. We have tested using Chrome and Safari and the same issue occurs. 

ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:

Any update on this?

Thanks

Out of curiosity, are you using Sophos as an AV client?