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Linux Mint 18.3 xcfe - X windows, connect, login works but unable to control desktop

Bob Rion 4 years ago • updated 4 years ago • 5

Linux Mint 18.3, OpenJava 9, XFCE desktop, agent 6.5 installed, 

  • Connect to agent - OK
  • X Login screen - OK 
  • Session displays normal X Desktop.   Double Mouse cursor - one in the upper  left quadrant of the screen - moves somewhat in relation to other mouse pointer which moves across all of the screen.
  • Mouse appears inoperative - move to launch a program or left / right click no response from remote system.
  • Server - Trial - latest stable
  • Host Agent version  ScreenConnect_6.5.16479.6613_Release
ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    

      

        

      

    
      

        
      
          
    
    
    
    

    
  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Waiting for information
		

	
	
	

		Ben Burner 4 years ago
    

	
I tested the 6.5 client on a Mint 18.3 guest using XFCE and Java 9, but was unable to reproduce the behavior you describe:



Can you run the following command to get the log contents for your client and post them here (the x's denote your server's public thumbprint):

tail -250 /var/log/screenconnect-xxxxxxxxxxxxxxxx

Regards,
Ben

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Bob Rion 4 years ago
    

	
Ben - checking on progress - I updated with more information 

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Bob Rion 4 years ago
    

	
Ben - sorry I was out of town and my trail appears to have expired.



	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Bob Rion 4 years ago
    

	
Ben - Please see attached screenshots - the log does contain a few java exceptions.   When I login to the system with ConnectWise I get logged in, However notice the dual mouse cursors on the screen capture.  At this point I have no control to the remote system just the desktop is present.  Note - there are multiple GPUs in this system and it is headless. 





	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Bob Rion 4 years ago
    

	
Ben - any updates - ? 

	











	


		


		

		

		
		
		

		

	












          
          


          


          
          

            

              
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