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Linux Mint 18.3 xcfe - X windows, connect, login works but unable to control desktop
Linux Mint 18.3, OpenJava 9, XFCE desktop, agent 6.5 installed,
- Connect to agent - OK
- X Login screen - OK
- Session displays normal X Desktop. Double Mouse cursor - one in the upper left quadrant of the screen - moves somewhat in relation to other mouse pointer which moves across all of the screen.
- Mouse appears inoperative - move to launch a program or left / right click no response from remote system.
- Server - Trial - latest stable
- Host Agent version ScreenConnect_6.5.16479.6613_Release
ConnectWise Control Version:
19.5
Server Affected:
Host Client Affected:
Guest Client Affected:
Customer support service by UserEcho
I tested the 6.5 client on a Mint 18.3 guest using XFCE and Java 9, but was unable to reproduce the behavior you describe:
Can you run the following command to get the log contents for your client and post them here (the x's denote your server's public thumbprint):
tail -250 /var/log/screenconnect-xxxxxxxxxxxxxxxx
Regards,
Ben
Ben - checking on progress - I updated with more information
Ben - sorry I was out of town and my trail appears to have expired.
Ben - Please see attached screenshots - the log does contain a few java exceptions. When I login to the system with ConnectWise I get logged in, However notice the dual mouse cursors on the screen capture. At this point I have no control to the remote system just the desktop is present. Note - there are multiple GPUs in this system and it is headless.
Ben - any updates - ?