We continue to have clipboard issues with Connectwise Control; with upgrade to 6.4, they have actually gotten worse. Copying text from a local system and pasting it to a remote system often takes multiple tries to work or alternately, the text must be done as "send clipboard keystrokes" to notepad prior to use. This is a very serious issue; for example, we set up backup jobs on client computers that use an Encryption password. Get that password wrong when creating the backup job, and when you next try to restore it, you won't be able to, because the wrong characters would be sent when pasting, leaving you in an awkward spot should you have to explain to a client why you can't get their data back. Lack of trust in this feature means we must test additionally for anything involving creating/resetting a password. Often we find that the data pasted is a previous clipboard entry, even when being very slow and methodical about getting it right. It drives our technicians crazy with what is otherwise an excellent product.
Version is 6.4.15002.6500. Note that we upgraded from 6.3.x to 6.4.x in the hope this behavior would be reduced; we experienced it then as well.
Customer support service by UserEcho