Currently using latest version of Connectwise Control downloaded from the Google Play Store as of Nov 17, 2017 - Version 6.2.13966.6416
I recently upgraded from a Galaxy Note 4 to a Galaxy Note 8. I was using the deprecated Screenconnect for Samsung app on my Note 4 until I upgraded my phone, and I never had an issue with the mouse printer. After upgrading to the Note 8, I tried the Screenconnect for Samsung app first, and that didn't have the mouse pointer. So I tried the Connectwise Control app, but same problem - No visible mouse pointer.
If I long-press a part of the screen and select the options like Double-click here, that will work. But trying to manage a PC like this is a nightmare.
Customer support service by UserEcho