
0
Not a bug
Object reference not set to an instance of an object - error when logging in
Hi, since upgrading to SC 6.4 ( I believe we were on 6.1 before hand) - IE11 clients get the error message as header after entering their usernames and passwords. Chrome works fine, and I cant recreate the issue on MacOS (using safari, chrome or Firefox). We also get the same error when logging in using the SC app on iOS (which I noticed someone else has logged but not updated for 3 weeks).
ConnectWise Control Version:
1
Server Affected:
Host Client Affected:
Guest Client Affected:
Commenting disabled
Customer support service by UserEcho
Good morning Mark,
Can you try clearing the site data and/or logging into the site in an InPrivate IE tab? Do you still get the object reference error message using an InPrivate IE tab?
This issue is a side effect of the upgrade from 6.1 to 6.4, and should be resolved in subsequent upgrades.
Regards,
Ben
Thanks - I am just getting the IE11 users to try that - I have deleted the SC app from my phone and re-installed and can log in on that, so it would appear to be some cached files.