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Object reference not set to an instance of an object - error when logging in

Mark Dawes 4 years ago • updated by Ben Burner 4 years ago • 3

Hi, since upgrading to SC 6.4 ( I believe we were on 6.1 before hand) - IE11 clients get the error message as header after entering their usernames and passwords. Chrome works fine, and I cant recreate the issue on MacOS (using safari, chrome or Firefox). We also get the same error when logging in using the SC app on iOS (which I noticed someone else has logged but not updated for 3 weeks).

ConnectWise Control Version:
1
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    


      

        

      

    
      

        
      
          
    
    
    
    

    

  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Waiting for information
		

	
	
	

		Ben Burner 4 years ago
    

	
Good morning Mark,

Can you try clearing the site data and/or logging into the site in an InPrivate IE tab? Do you still get the object reference error message using an InPrivate IE tab?

This issue is a side effect of the upgrade from 6.1 to 6.4, and should be resolved in subsequent upgrades.

Regards,
Ben

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Mark Dawes 4 years ago
    

	
Thanks - I am just getting the IE11 users to try that - I have deleted the SC app from my phone and re-installed and can log in on that, so it would appear to be some cached files.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Not a bug
		

	
	
	

		Ben Burner 4 years ago
    

	

	











	


		


		

		
    	
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