Not a bug

Object reference not set to an instance of an object - error when logging in

Mark Dawes 4 years ago updated by Ben Burner 4 years ago 3

Hi, since upgrading to SC 6.4 ( I believe we were on 6.1 before hand) - IE11 clients get the error message as header after entering their usernames and passwords. Chrome works fine, and I cant recreate the issue on MacOS (using safari, chrome or Firefox). We also get the same error when logging in using the SC app on iOS (which I noticed someone else has logged but not updated for 3 weeks).

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
Waiting for information

Good morning Mark,

Can you try clearing the site data and/or logging into the site in an InPrivate IE tab? Do you still get the object reference error message using an InPrivate IE tab?

This issue is a side effect of the upgrade from 6.1 to 6.4, and should be resolved in subsequent upgrades.



Thanks - I am just getting the IE11 users to try that - I have deleted the SC app from my phone and re-installed and can log in on that, so it would appear to be some cached files.

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