Host web portal not responding to mouse when selecting options

Just notice guest client is also having this issue when visiting my web portal they also get the mouse pointer not responding to closing the pop up window

Good afternoon,

I don't think I understand exactly what you're describing.

I attempted to reproduce this behavior in IE 11 on a Windows 10 machine; however, I was able to close the "Edit Sessions" modal without issue by clicking the 'X' at the top right corner of the modal. You can also type the escape key to dismiss the "Edit Sessions" modal without saving changes.

If you don't mind, please update this thread with step-by-step replication instructions. Feel free to add an image or two as well, if you believe they would clarify the behavior you're experiencing.

Cheers,

Ben

Hello Ben,

Thank you for your email. When I start a session the following window remains on the web console shown below, which is normal behavior I think. However, I cannot select the X in the window to close it I have to close the complete web page behind. This is the same for any window that pops up and requires me to close using the X it does not respond when I click it

Thank you for the update. What extensions, if any, have you installed on your Control server?

Hi Ben

I found what was causing my problem. I had messed with the base.css file to try and change the background colours on the guest page, as soon as I restored the original everything was as it should be thank you for your assistance tho it was much appreciated.