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Bugs
Reboot and reconnect focus
When clicking reboot and reconnect (for both normal and safe mode) and confirming the reboot, the ScreenConnect window sometimes loses focus and hides behind other open windows.
It doesn't seem to happen with every reboot but it is very common (easily happens 75%+ of the time).
It never used to do this so I'm not sure whether this is a bug or was an intentional change that isn't working all the time.
From memory this started happening in 6.3 and it is still present in 6.4.
The ScreenConnect window should retain focus after issuing and confirming a reboot.
Answer
Good afternoon Kevin,
Thank you for reporting this. I've replicated the behavior in our test environment and have registered an issue with development.
Regards,
Ben
This issue should be resolved in the latest 6.5 release of ConnectWise Control. Please be advised that you will need to update your clients to version 6.5 for this issue to be resolved.
Customer support service by UserEcho
This issue should be resolved in the latest 6.5 release of ConnectWise Control. Please be advised that you will need to update your clients to version 6.5 for this issue to be resolved.