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Fixed

Reboot and reconnect focus

Kevin G 3 years ago • updated by Ben Burner 3 years ago • 2

When clicking reboot and reconnect (for both normal and safe mode) and confirming the reboot, the ScreenConnect window sometimes loses focus and hides behind other open windows.

It doesn't seem to happen with every reboot but it is very common (easily happens 75%+ of the time).

It never used to do this so I'm not sure whether this is a bug or was an intentional change that isn't working all the time.

From memory this started happening in 6.3 and it is still present in 6.4.

The ScreenConnect window should retain focus after issuing and confirming a reboot.

ConnectWise Control Version:
1
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

+1
Answer
Fixed
Ben Burner 3 years ago

This issue should be resolved in the latest 6.5 release of ConnectWise Control. Please be advised that you will need to update your clients to version 6.5 for this issue to be resolved.

+1
Planned
Ben Burner 3 years ago

Good afternoon Kevin,


Thank you for reporting this. I've replicated the behavior in our test environment and have registered an issue with development.


Regards,

Ben

+1
Answer
Fixed
Ben Burner 3 years ago

This issue should be resolved in the latest 6.5 release of ConnectWise Control. Please be advised that you will need to update your clients to version 6.5 for this issue to be resolved.

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