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object reference not set to an instance of an object, using mobile app with alternate hostname

carl0s 4 years ago • updated by Ben Burner 3 years ago • 3

Pre-release version 6.4.14949.6493


We use more than one hostname on the server


Since updating to the latest pre-release, the iOS app says "object reference not set to an instance of an object" when it is used with anything other than the main actual hostname that's set in the server/app. i.e. if we use one of the other FQDNs that are pointing at the server, it gives that error.


This has never been a problem in the past.

ConnectWise Control Version:
20.1
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    


      

        

      

    
      

        
      
          
    
    
    
    

    

  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    

    

    
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 Answer

	
	

	
		

	        Not a bug
		

	
	
	

		Ben Burner 3 years ago
    

	
Unable to replicate in testing environment. Please update this thread if the behavior continues after updating to the latest release of the iOS app.

	











	


            
		
    	

    

    

    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Waiting for information
		

	
	
	

		Ben Burner 4 years ago
    

	
Good morning,

I attempted to reproduce this behavior by creating a CNAME record that points to a cloud instance of Control on version 6.4.14949; however, I was not presented with the reference error when I used the CNAME to access the site via the iOS app.

What version of the iOS app are you using? Are you a beta tester for the iOS app?

Regards,
Ben

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		carl0s 4 years ago
    

	
Hi. Thanks for looking into it. It is my colleage who is having the problem. I will ask him for more details.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	
 Answer

	
	

	
		

	        Not a bug
		

	
	
	

		Ben Burner 3 years ago
    

	
Unable to replicate in testing environment. Please update this thread if the behavior continues after updating to the latest release of the iOS app.

	











	


		


		

		
    	
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