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ctrl + alt + delete doesn't work from macOS
Is there any reason why pressing CTRL + ALT + DELETE from the macOS client doesn't work? If I remote a Windows computer, I'd expect pressing CTRL + ALT + DELETE to work. Instead, I need to use the "Miscellaneous -> Send Ctrl-Alt-Del" command. This seems unnecessary.
Answer
Good morning,
As it stands, you will need to submit the CAD via the macOS client misc menu. The following KB article describes keyboard shortcuts in general:
Also, I suggest taking a look through some of the existing feature requests related to CAD and adding a +1 to or commenting on requests as you see fit (feel free to add a new FR if you can't find one that matches your request):
http://control.product.connectwise.com/forums/1-new-features/
Regards,
Ben
Hey Ben,
This definitely seems more like a bug. CTRL, ALT and the Delete key all work independently from my Mac when connected to a windows client, so why shouldn't the CTRL + ALT + Delete combination work. CTRL + Alt + Delete has no special meaning on macOS, thus I would expect ScreenConnect to just pass these keys straight through to the client. Instead, it's like the combination is being explicitly blocked by the client, which I see no logical reason for it to do, hence why I believe this is a bug or oversight at least.
Cheers,
Tom
Customer support service by UserEcho
Good morning,
As it stands, you will need to submit the CAD via the macOS client misc menu. The following KB article describes keyboard shortcuts in general:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Keyboard_mapping_and_keyboard_shortcuts_reference
Also, I suggest taking a look through some of the existing feature requests related to CAD and adding a +1 to or commenting on requests as you see fit (feel free to add a new FR if you can't find one that matches your request):
http://control.product.connectwise.com/forums/1-new-features/
Regards,
Ben