- Bug Reports
-
Bugs
Cant choose support session type
you can no longer choose the support session type stuck with create with code BS
Answer
Good morning,
The behavior you describe is an intended change we made to the session creation process in 6.3. That being said, I understand your desire to maintain the previous functionality.
We are expecting to release a legacy session creation extension shortly. The extension will allow you to make all newly created support sessions public; it will also allow you to enter a session name for newly created support sessions, similar to the prior session creation workflow. While I'm unable to provide an ETA for this extension, I will update this thread when it's released.
Regards,
Ben
Good afternoon,
The "Legacy Public Session Creation" extension is now available on the Extension Marketplace.
For more information, please see the following forum post: http://forum.screenconnect.com/yaf_postst10694_Extension--Legacy-Public-Session-Creation-v1-0-1.aspx
Customer support service by UserEcho
Good morning,
The behavior you describe is an intended change we made to the session creation process in 6.3. That being said, I understand your desire to maintain the previous functionality.
We are expecting to release a legacy session creation extension shortly. The extension will allow you to make all newly created support sessions public; it will also allow you to enter a session name for newly created support sessions, similar to the prior session creation workflow. While I'm unable to provide an ETA for this extension, I will update this thread when it's released.
Regards,
Ben