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Fixed

Authentication Timeout Issue with 6.3

Dan Martin 4 years ago • updated by Ben Burner 3 years ago • 5

We recently upgraded from v6.2 to v6.3 and noticed that if the timeout occurs via MaxLongestTicketReissueIntervalSeconds, the screen will get an "unknown error" pop up until you forcibly log out and back on to the page.  This only started since 6.3 so i'm guessing there's something to do with the auto-redirection to the login screen that isn't happening.

ConnectWise Control Version:
1
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    


      

        

      

    
      

        
      
          
    
    
    
    

    

  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    

    

    
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	        Fixed
		

	
	
	

		Ben Burner 3 years ago
    

	
The behavior described in this post should be resolved in the 6.4 release of ConnectWise Control.

	











	


            
		
    	

    

    

    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
		

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		Ben Burner 4 years ago
    

	
Good morning and thank you for your participation on the ConnectWise Control bug forum!

I was able to reproduce the behavior you described and have registered an issue with development.

Regards,
Ben

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Greg Werner 4 years ago
    

	
I am having the same issue....  Tried the 24/7 chat support several times this weekend with no luck reaching an agent..... So much for the 24/7 chat support.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Ben Burner 4 years ago
    

	
Good morning,

The issue described by the OP had been previously registered with development. The fix for the issue is pending QA and should be included in the next release of ConnectWise Control.

Regards,
Ben

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Started
		

	
	
	

		Ben Burner 4 years ago
    

	

	











	





  	
	



	
	
	

	

    

	

	



	
	
	
 Answer

	
	

	
		

	        Fixed
		

	
	
	

		Ben Burner 3 years ago
    

	
The behavior described in this post should be resolved in the 6.4 release of ConnectWise Control.

	











	


		


		

		
    	
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