
Authentication Timeout Issue with 6.3
We recently upgraded from v6.2 to v6.3 and noticed that if the timeout occurs via MaxLongestTicketReissueIntervalSeconds, the screen will get an "unknown error" pop up until you forcibly log out and back on to the page. This only started since 6.3 so i'm guessing there's something to do with the auto-redirection to the login screen that isn't happening.
Answer

Good morning and thank you for your participation on the ConnectWise Control bug forum!
I was able to reproduce the behavior you described and have registered an issue with development.
Regards,
Ben

I am having the same issue.... Tried the 24/7 chat support several times this weekend with no luck reaching an agent..... So much for the 24/7 chat support.

Good morning,
The issue described by the OP had been previously registered with development. The fix for the issue is pending QA and should be included in the next release of ConnectWise Control.
Regards,
Ben

The behavior described in this post should be resolved in the 6.4 release of ConnectWise Control.
Customer support service by UserEcho
The behavior described in this post should be resolved in the 6.4 release of ConnectWise Control.