
When right clicking on a computer's name in the list, the action will actually affect a different row if a different row is highlighted. Highly confusing to user.
May not 100% meet the definition of a "bug" but definitely very undesirable behavior that just caused me to lose access to a computer that was difficult to get access to in the first place.
Here is the situation. We have a list of access hosts. One of them is "selected", ie, highlighted due to having been clicked on.
The user then puts the mouse cursor over the name of a different host. The user right-clicks and selects an option, such as "end".
That action will actually affect the row that is highlighted, even if that is far away from the mouse cursor. As a result, user may do things like change the name of or end sessions on the wrong machine.
For that matter, since ending remote access is such a big deal (it may be very difficult to re-establish, requiring boots on the ground, locating a server, etc). the system should at least make sure the user really does want to end a particular session. In this case, if the system had said "Are you sure you want to end remote access to <Name of host>?" then I would have noticed that <Name of host> was not the machine I wanted to end access to.
This can be solved by changing the highlighted row immediately to reflect where the user is right-clicking so there is no ambiguity about which machine a given action will affect. That is, make it impossible for one row to be "highlighted" and user to bring up a right click menu by clicking on a different row by highlighting the row that was double clicked on.
Customer support service by UserEcho
This is the behavior on Chrome and Firefox on macOS btw.
Good morning,
Thank you for reporting this. I have replicated the behavior in our test environment and registered an issue with development.
Regards,
Ben