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Session disconnecting after starting a file transfer causing transfer to fail.

Kevin Monchamp 4 years ago • updated by Ben Burner 4 years ago • 2

On prem server: V6.2.12963.6312


We have been having an issue with file transfers failing to complete. After starting a transfer the guest client shows the files starting to transfer and a progress bar. After a few seconds the session will briefly flash and appears to disconnect then reconnect almost instantly. The file transfer will remain stuck at the same percentage. It happens more than 50% of the time we try to do a file transfer. It did happen rarely to us on the last version of the server but has increased significantly since we updated.

ConnectWise Control Version:
2
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    


      

        

      

    
      

        
      
          
    
    
    
    

    

  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
		

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		Ben Burner 4 years ago
    

	
Good afternoon,

Please update this thread with the following information:

1) On average, how large are the files you're transferring to the guest machines?
2) Does this behavior affect all guest machines, or only a subset of guest machines? If a subset, are all of the guest machines on the same network? Do the machines have the same operating system?
3) Can you provide an example host/guest environment in which this behavior occurs (e.g., host/guest operating system, AV installed on host/guest/server, other software installed on host/guest/server that may be interfering with network traffic)?

I have so far been unable to replicate the described behavior in our development environment.

Regards,
Ben

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Not a bug
		

	
	
	

		Ben Burner 4 years ago
    

	

	











	


		


		

		
    	
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