+2
Fixed

Blank screen with multiple monitors in Windows 10

Keegan 4 years ago updated by Ben Burner 3 years ago 4

When starting a new session to a Windows 10 Pro laptop (10.0.14393) with 3 screens and Blank Guest Monitor enabled, 2 of 3 screens are blanked in the session.


Disabling Blank Guest Monitor, allows me to see all 3 screens but I need to keep this feature enabled and need all 3 screens available in the session. 2 of the screens are connecting via a Dell D1000 docking station (Display Port and VGA), the third screen is the laptop. The laptop screen and the VGA screen are consistently blank while the DisplayPort consistently works. This is true regardless of which screen is the primary.


After several minutes of an active session with Blank Guest Monitor enabled, the VGA screen will usually become visible also. The laptop screen never becomes visible. Sooner after, all 3 screens go blank and within 1 minute DisplayPort screen, and sometimes the VGA screen, become visible again.


We recently upgraded to ScreenConnect v6.2.12963.6312 which fixed a similar problem for Windows 7.

ConnectWise Control Version:
1
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

Answer
Fixed

Good afternoon,


This behavior should be resolved in the forthcoming 6.4 release of ConnectWise Control.


Regards,

Ben

Same issue here. Only 1 of 3 monitors is ever visible in screen blanking is enabled.

Started

Good afternoon,


We are aware of the issue where blanking monitors on a multi-monitor Windows 8+ guest presents the host with one or more blank screens. The development team has worked extensively on resolving this issue and hopes to have a fix in place soon.


Regards,

Ben

+1

Ben-


Wondering if there has been any progress on this issue in the past 2 months?  Is there an ETA for a fix on this?  This issue is presenting a big problem for myself and my clientele.


Thanks

Justin

Answer
Fixed

Good afternoon,


This behavior should be resolved in the forthcoming 6.4 release of ConnectWise Control.


Regards,

Ben

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