Not a bug

Cannont connect new clients states License is not available

info 5 years ago updated by Ben Burner 5 years ago 2

When I attpempt to create a new session and have a client connect it states on the client end that it's waiting for a license to become available.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
Waiting for information

Good morning,

Can you confirm you're using a Free license? If so, that license is restricted in the following ways:

  • 1 concurrent session
  • 2 support guests
  • 3 access agents

If you exceed these limits, the client will display the waiting for free license message.

More information about recent changes to the 'Free' license may be found here:

ConnectWise Control Compare Plans



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