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client networker extension

ngoa 4 years ago • updated 4 years ago • 2

After installing this extension, I doesn't seem to do anything. Any ideas as to why it might be stuck on "attempting client deployment" or "checking client status"

thanks

ConnectWise Control Version:
2
Server Affected:
Host Client Affected:
Guest Client Affected:
Waiting for information
Ben Burner 4 years ago

Good afternoon,


Please update this thread with the following information:


Are you either logged in as a domain administrator or have you entered domain admin credentials prior to attempting to deploy the client or checking client status?


Also, on the Windows machines to which you are deploying the client, can you confirm the following two rules are enabled in Windows Firewall settings:


  • Remote Service Management (RPC): this allows the Client Network Deployer to make a remote connection to the guest to query, install, and modify the Client Network Deployer Service
  • File and Printer Sharing (SMB-In): this allows the Client Network Deployer to transfer the files needed to install the ScreenConnect client on the remote machine

Cheers,

Ben

ngoa 4 years ago

Thanks for the tips, I'll try that.

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