+10
Fixed

Text option has disappeared from "Connectwise View"

Kiwi_Sam 4 months ago updated by Dee Cater (Product Marketing Manager) 3 months ago 7

Connectwise view until a few days ago had a feature to text the URL to the client. Now it only gives option to email and copy URL

Answer

Answer

There's an issue with mobile carriers filtering text messages from View, resulting in end users not receiving text messages. We've removed the text message invitation option until it is resolved. 

More on the issue here: https://docs.connectwise.com/ConnectWise_View_Documentation/Technical_bulletins/Not_receiving_text_messages_from_ConnectWise_View

Answer

There's an issue with mobile carriers filtering text messages from View, resulting in end users not receiving text messages. We've removed the text message invitation option until it is resolved. 

More on the issue here: https://docs.connectwise.com/ConnectWise_View_Documentation/Technical_bulletins/Not_receiving_text_messages_from_ConnectWise_View

+2

Thanks Dee. That's a shame that US carriers are blocking these messages but the feature has been turned off for the whole world. I don't support there is an option to turn the feature ON for certain countries or simply show a message that says, sending a text to these provides may not work?

+1 from Australia.It seems sillyto just disable it globally.

Disabling by region is not a capability we have, yet. That is something that I would have to register as a feature request.