I have configured and am using the ServiceNow extension, and really like the functionality. I would, however, like to see some additional functionality related to Access Sessions. In my use case, we would like to connect to access sessions we have deployed on clients in our organization. It would be nice if the plugin checked for an access session with the name of a ServiceNow field (example: Configuration Item). If the Access session did not exist, it could create a Support session using the same field as the session name.
Customer support service by UserEcho