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Under Review

ServiceNow Access Integration

Chris Campbell 4 years ago updated by Christopher Macnichol 1 week ago 8

I have configured and am using the ServiceNow extension, and really like the functionality. I would, however, like to see some additional functionality related to Access Sessions. In my use case, we would like to connect to access sessions we have deployed on clients in our organization. It would be nice if the plugin checked for an access session with the name of a ServiceNow field (example: Configuration Item). If the Access session did not exist, it could create a Support session using the same field as the session name.

Available in Version:

What happened to the ServiceNow integration? It is not listed in the extension marketplace anymore.

Looks like the extension is showing again.  However, there is no setup information at all available.  Do you have any your could share?

I hadn't noticed, but did login to store.service-now.com and do not see an app.  I'm not sure why, but they totally abandoned it.  I even asked for the code if they weren't going to support it going forward.  Nothing.  I do understand it is a commitment as we upgrade ServiceNow twice a year.  Ours stopped working after one of the upgrades and hasn't worked since. 

Pretty sure it was abandoned as ConnectWise and ServiceNow are competitors now that space.  Not good for the rest of us.  It just surprised me to see the Extension in ScreenConnect.  Guess they forgot to remove it, like everything else in there.

Trying to figure out the API currently.  They seem to no longer support that either as their mandatory MFA now breaks the authentication.  Seeing if I can get it to work by Authenticating to SAML\OAUTH.

I had our ServiceNow developer implement UI Macro buttons, which are basically links to our ServiceNow instance appended with the username or computer.

Example:

The base URL is: https://company.screenconnect.com/Host#Access/All%20Machines%20by%20Company/


The username URL would be: <base URL>/<username>

Username Example: https://company.screenconnect.com/Host#Access/All%20Machines%20by%20Company/<username>


The computer URL would be: <base URL>/<computername>

Computer Name Example: https://company.screenconnect.com/Host#Access/All%20Machines%20by%20Company/<computername>

Those links will filter the Access Session down to the username or computername, which the tech can just join.

I had not thought about that.  Certainly an option if I cannot get this API figure out.  I was just hoping to not have to have my L1 techs logged in all the time and keep it a simple One click from Snow..

Thanks for the information, really appreciate it.

Hi All, 

Sorry for the confusion. This extension was re-published in error and has since been removed. 

Thank you for the clarification.

Don't suppose you can offer any advice on how to use your API now that the MFA on each user prevents it from being used?