We Would be happy to have Ad hoc incorporated into our ScreenConnect Cloud account so techs can quickly connect to new machines using their same ScreenConnect login.
It is possible to bundle support (ad-hoc) and access sessions on an instance if you would like to make a license change sign into your cloud account and select the "Actions" option on the instance.
For more information about our package offerings, take a look at our pricing page here: https://www.screenconnect.com/Pricing
If you would like to find the best plan for you, contact our sales team here: https://www.screenconnect.com/Contact
Hi Kirsten, if when you say "Support sessions" you mean "Ad hoc", then I would say yes. From what I understand, the two are considered different services and can't be bundled unless you run the self-hosted model. We are simply signed up for "ACCESS-1510 - 25" as we are in the testing phase but we are ready to move forward with our implementation to replace our existing remote support solution.
Thank you Kirsten. I confirmed with sales that ad-hoc can't be bundled with the "Access" or called "Remote Access" service we are signed up for. It will only work for the other services you have available. Unfortunatly, those plans don't work for us. What I am hoping for is the ability to add ad-hoc to the "Access" service as an additional module.
We actually have something in the works to provide remote support add on options for Access Only licenses.
Good news! We wait with baited breath. Thank you
Customer support service by UserEcho