Would like to see an extension for Screenconnect & osTicket. Would like this extension to be able to create a ticket in osTicket, when a remote session will be created in Screenconnect.
So when the session is created in Screenconnect information from the Guest System
will be transferred to into the open ticket in osTicket such as Computer Name, Operating System, Memory, IP Address, MAC Address, Running Services.
Also if a ticket is first created in osTicket then a session in Screenconnect will be created and Guest System information will initially populated the open ticket in osTicket.
Would LOVE TO SEE THIS!!! : )
Customer support service by UserEcho