Installed SC 6.1.12292.6236 and now PrtScn and Alt+PrtScn button presses no longer copy the screen to the host clipboard. This is a very drastic change in behavior, and makes it much more difficult to quickly capture images of issues from remote guest machines.
After contacting support about this bug, your agent said the data is now added to the remote guest clipboard instead of the host clipboard. This seems great for a remote worker, but not for the rest of us using SC for client support. I was also displeased by your agent suggesting that we start using third party software to take screen shots. I also think many clients don't want the hosts dumping large screen shots on to their clipboards. The guest vs. host clipboard use should be a configuration option instead of making SC harder to use. Or at the least, copy the screen data to both clipboards instead of degrading the software for so many of your customers.
Customer support service by UserEcho