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Under Review
Freshservice Integration
You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?
Available in Version:
Customer support service by UserEcho
Hello guys,
We also would like to see the screenconnect/freshdesk integration roll into freshservice. In a first approach we would like to use adhoc connection and the consequent log as a internal note into the ticket.
Another useful feature into the Screenconnect/freshservice integration would be an Fresh service asset based screenconnect connection, in addition to the ad-hoc session.
Freshservice needs screenconnect to be a near perfection product. Keep up the good work. Looking forward for this feature/integration.
Looking for the Freshservice integration with ScreenConnect, just like FreshDesk has. In the meantime, I was able to create a workaround via a Freshplug (Freshservice plugin).
Can you elaborate on how you did this Cazi?
Hi Greg,
I created a Freshplug integration for the Ticket View page that parses the requesters email address (e.g. username@domain.com), removes @domain.com so I am left with the username and then generates a link button to search ScreenConnect for that username.
Freshplug Code:
<div id="ScreenConnectFind" title="ScreenConnect Find Requester FreshPlug">
Cazi, nice work buddy! I can't believe it was something that simple. Our HelpDesk girl loved it. Thanks for posting this!
Cazi,
Can you give me a bit of a walkthrough to setup the Fresh Plug?
What is the status on this? This thread is 5 years old and is "under review". Let's get 'er done...