Under Review

Freshservice Integration

Greg Spanner 5 years ago updated by Greg Otto 1 month ago 8

You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?

Available in Version:

Hello guys,

We also would like to see the screenconnect/freshdesk integration roll into freshservice. In a first approach we would like to use adhoc connection and the consequent log as a internal note into the ticket.

Another useful feature into the Screenconnect/freshservice integration would be an Fresh service asset based screenconnect connection, in addition to the ad-hoc session.

Freshservice needs screenconnect to be a near perfection product. Keep up the good work. Looking forward for this feature/integration.

Looking for the Freshservice integration with ScreenConnect, just like FreshDesk has. In the meantime, I was able to create a workaround via a Freshplug (Freshservice plugin).

Can you elaborate on how you did this Cazi?


Hi Greg,

I created a Freshplug integration for the Ticket View page that parses the requesters email address (e.g. username@domain.com), removes @domain.com so I am left with the username and then generates a link button to search ScreenConnect for that username.

Freshplug Code:

<div id="ScreenConnectFind" title="ScreenConnect Find Requester FreshPlug">

<div class="content"></div>
<div class="error"></div>
<script type="text/javascript">
var screenConnectURL = "https://<your screenconnect URL here>/Host#Access/All%20Machines/"
var requesterEmail = "{{requester.email}}";
var userName = requesterEmail.split("@")[0];
var searchURL = screenConnectURL.concat(userName);
document.getElementById("task_apps").innerHTML = "<p><p><center><a class='btn' target='ScreenConnect' href="+searchURL+">Search ScreenConnect for Requester</a></center>"

Cazi, nice work buddy! I can't believe it was something that simple. Our HelpDesk girl loved it. Thanks for posting this!


Can you give me a bit of a walkthrough to setup the Fresh Plug?

What is the status on this?  This thread is 5 years old and is "under review".  Let's get 'er done...