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Freshservice Integration

Greg Spanner 4 years ago • updated by Zach Snethen 2 years ago • 7

You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?

Available in Version:
+8
João Faria 4 years ago

Hello guys,

We also would like to see the screenconnect/freshdesk integration roll into freshservice. In a first approach we would like to use adhoc connection and the consequent log as a internal note into the ticket.

Another useful feature into the Screenconnect/freshservice integration would be an Fresh service asset based screenconnect connection, in addition to the ad-hoc session.

Nuno Seita 4 years ago

Freshservice needs screenconnect to be a near perfection product. Keep up the good work. Looking forward for this feature/integration.

Cazi 4 years ago

Looking for the Freshservice integration with ScreenConnect, just like FreshDesk has. In the meantime, I was able to create a workaround via a Freshplug (Freshservice plugin).

Greg Spanner 4 years ago

Can you elaborate on how you did this Cazi?

+2
Cazi 4 years ago

Hi Greg,


I created a Freshplug integration for the Ticket View page that parses the requesters email address (e.g. username@domain.com), removes @domain.com so I am left with the username and then generates a link button to search ScreenConnect for that username.


Freshplug Code:


<div id="ScreenConnectFind" title="ScreenConnect Find Requester FreshPlug">

<div class="content"></div>
<div class="error"></div>
</div>
<script type="text/javascript">
var screenConnectURL = "https://<your screenconnect URL here>/Host#Access/All%20Machines/"
var requesterEmail = "{{requester.email}}";
var userName = requesterEmail.split("@")[0];
var searchURL = screenConnectURL.concat(userName);
document.getElementById("task_apps").innerHTML = "<p><p><center><a class='btn' target='ScreenConnect' href="+searchURL+">Search ScreenConnect for Requester</a></center>"
</script>
RLO 4 years ago

Cazi, nice work buddy! I can't believe it was something that simple. Our HelpDesk girl loved it. Thanks for posting this!

Zach Snethen 2 years ago

Cazi,

Can you give me a bit of a walkthrough to setup the Fresh Plug?

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