As a primary Mac user it would be great to have interface parity between the Mac client and the Windows client when remotely supporting users.
If parity is a long way off, adding some of the most commonly used functions in a simple tool bar would be a great start... the most urgent ones would be:
- Sent Ctrl-Alt-Del
- Select monitor/screen
- Start Chat
- Set display quality
- Start File Transfer
Customer support service by UserEcho