when techs use the screen connect support menu in labtech (tools > screen connect support sessions viewer) a session is started without issues.
when they agent closes the session started from this tool, they are not given the option to CLOSE, END, CANCEL. the session. as a result sessions remain open, or the tech has to remember to go back into the SC window within labtech to manually end the session.
if they don't sessions remain active indefinitely. i would like to have the techs prompted the same way they would be prompted if the session was initiated form the web portal.
Customer support service by UserEcho