Partner request is for a tool or option in the guest client that allows guests who are joined to a session to record video, send screenshots, and/or record audio to help send steps to reproduce to technicians through the chat window. This would be used if a problem occurs after hours or when no tech is available to easily document problems
1. Have to be able to store info and display the information on the host page, in the chat menu (as proposed)
2. Chat would need to be modified to accept these file types
3. Feature set should be available through the API
4. Ability to take screen captures or video recordings and audio with each from the guest client.
Customer support service by UserEcho