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Closed

Launch unattended access session directly from Connectwise configuration attached to ticket

Sol Birnbaum 5 years ago updated by anonymous 4 years ago 2

Currently the ScreenConnect button in ConnectWise only allow for launching a support session. Would be incredibly time saving for our techs to be able to launch an existing access session directly from a ConnectWise ticket. I envision the session id getting pulled via a Workstation configuration (a custom field?) and hopefully being synchronized via Labtech (or another Managed Device integrator).

Available in Version:

Answer

+1
Answer

Feature requests for the ConnectWise integration should go through your ConnectWise Account rep or the University. Development of that extension was handled by the ConnectWise team. I was able to reach out to one of the PMs and they expect that "being able to launch an existing access session..." will be available in early Q4 barring development delay. Closing this issue to clear it from our dev board, but send me an email if you need additional assistance.

+1
Answer

Feature requests for the ConnectWise integration should go through your ConnectWise Account rep or the University. Development of that extension was handled by the ConnectWise team. I was able to reach out to one of the PMs and they expect that "being able to launch an existing access session..." will be available in early Q4 barring development delay. Closing this issue to clear it from our dev board, but send me an email if you need additional assistance.