0
Completed

Provide a way to invite a "Guest Host" to a session

Michael Francis 5 years ago updated by anonymous 5 years ago 2

It would be great if I could invite a guest who doesn't have a permanent account, to be able to join a session as another host.


The scenario is when I am supporting an end user and I may need to bring in a manufacture or additional support vendor into the mix. With the link or temp login credentials I give them, they can provide the same level of functionality support.


If I could create a one-time use link or login on the fly that this person could only access the active session I request them to join, it would allow me to provide this functionality. These accounts should give full access as if they were a host, however, they are limited in that they couldn't add more guest hosts or modify\end the session. It would be tied to the actual host that the session is owned, in a limited way.


Maybe another option along with that is after they disconnect, the account can be setup to never work again or give the option to allow to reconnect as long as that session remains active.


There are only two ways that I kind of do this today: 1. Use the meeting function, but doesn't provide the proper environment from a support perspective. 2. Create a vendor/guest account, but restrict all their permissions down to nothing. This is not easily and would require additional management and can't be done on the fly.

Available in Version:

Answer

Answer

Hello Michael, I believe the "Get Host Pass" feature that came with the 5.6 release would take care of your needs here.

https://help.screenconnect.com/ScreenConnect_5.6_Release_Notes

https://help.screenconnect.com/Creating_a_temporary_host_pass_to_join_a_session

Let me know if this helps.

Answer

Hello Michael, I believe the "Get Host Pass" feature that came with the 5.6 release would take care of your needs here.

https://help.screenconnect.com/ScreenConnect_5.6_Release_Notes

https://help.screenconnect.com/Creating_a_temporary_host_pass_to_join_a_session

Let me know if this helps.

Commenting disabled