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Clients have stopped automatically updating

r.matt 2 weeks ago updated by Rishikesh Gajul (Product Manager) 2 weeks ago 1

I have had this problem for the last 3 updates of Connectwise Control.  Everytime I update the software on the server, I cannot get the clients to update.  I have to run a convoluted process to reinstall.  I did that on all machines and they won't update again.  Is there a solution to this, or a way to get it done remotely, as takes days to get to all of the remote computers to get them updated.

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Hi,

I would suggest reaching out to Control support so that a technician can take a look at your instance and troubleshoot the behavior in more detail: https://www.screenconnect.com/Support