+9
Pending Review

Fix confusing DUO login interface for Control

Pchong 9 months ago updated by Rishikesh Gajul (Product Manager) 2 months ago 5 1 duplicate

Control prompts for DUO pin and then send a push to the associated user's phone app. You must then click allow on the app and then click next on the Control interface with a blank passcode. 


We would like the option to actually select PUSH and the push to go through without the extra confusing pin prompt. Or be able to put in pin if we so choose. 

Available in Version:

Duplicates 1

Any update on this?

This would be huge for us.  This becomes a training issue with staff as the current process of having to approve the logon and then hit OK/LOGIN to continue.

I agree with the above. The Duo management in AD is much nicer that you don't have to involve your techs like you do with Google Authenticator or Authy, but the confusing Duo Login is just messy and forces training your techs on something that should be straightforward and the same across all platforms being used by Continuum. 

This is the same request as "DUO Approval Automatic Login". Can we get an update on either one of these cases? Would like to see this implemented.

Hi Austin,

Thank you for contacting us. I just wanted to let you know that we are currently investigating this issue. Although, we cannot provide an exact ETA on when it will be implemented but we're hoping to have it asap.